Cancellation and Rescheduling Policy
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 hours before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 36 hours before the scheduled appointment time to avoid a cancellation fee.
A credit card is required to hold appointments at Lashlette. If you choose not to provide your credit card information, we will not hold your appointment. A $75 cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 24 hours before the appointment time.
We ask that our clients to arrive 10 minutes before their appointments to ensure sufficient time for quality results and to enjoy refreshments.
While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
We do not perform refill services on work that was not done at Lashlette. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons. If you need your extensions removed, we can take care of it for you.